Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with CANND. We’re committed to delivering your order quickly, safely, and with care. Please read our shipping policy below to understand how we handle processing, shipping, and delivery.

1. Order Processing

All orders are processed within 1 business day after receiving your confirmation email.
Orders placed on weekends or public holidays will be processed the next business day.
You’ll receive an email notification once your order has been shipped, including tracking information.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.
Estimated delivery times:

Netherlands & EU: 1-3 business days
EU: 2-5 business days

Please note these are estimates and may vary depending on customs delays, local postal services, or other external factors.

3. Free Shipping

We offer free shipping on orders over €20 within the Netherlands.
International free shipping thresholds may vary and will be displayed at checkout.

4. Customs, Duties & Taxes

International orders may be subject to import duties and taxes (including VAT), which are applied once a shipment reaches your destination country.
CANND is not responsible for these charges — they are the customer’s responsibility.

5. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.

6. Delays & Issues

If your order is delayed, lost, or damaged during shipping, please contact us at hello@itscannd.com with your order number and details. We’ll work with the carrier to resolve the issue promptly.

7. Address Accuracy

Please ensure your shipping address is correct at checkout.
We cannot replace or refund orders shipped to incorrect or incomplete addresses provided by the customer.

8. Contact

For any questions about your order or shipping, reach out to us at:
hello@itscannd.com
www.itscannd.com